Refund policy

We have a 6-day return policy, which means you have 6 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@zahia-boutique.com. If your return is accepted, we’ll send you return instructions, including where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zahia-boutique.com.

Return shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene and product-condition reasons, we cannot accept returns on items that have been worn, used, washed, altered, damaged after delivery, or returned without tags and original packaging.

Certain items cannot be returned, including custom or personalized products, intimate apparel, swimwear, earrings, beauty or personal care products, sale items, final-sale items, and gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and we’ll let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@zahia-boutique.com.